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  1. #1
    andreholger
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    ars sica, lack of response

    Hello everyone, im writing from denmark.
    I was at this years mythodea 2011 as an nsc,
    I was at ars sica were i bought at reslly cool morning star (don't know what els to call it).
    I used in a singel battle and the latex broke a bit.
    I thought crap and went to the ars sica shop at the con and asked if they could repair it, sure they said, no charge, "we csn have it done within two weeks, we will mail you info to send fee for shipment" sure i thought, thats cool.
    And i went on with the rest of the Con.

    Two weeks passed and nothing from them, i gave them my full name, emial, address and phone number, but no respinse, so i thought i would just write them an email, hear what was going on, but still no response, i write them again, i call them, no response...

    I've so far sendt them more than 10 emails and called them more than 20 times, no response, i've tryed to contact them since august 9. But still nothing. I've sent them an email and tried calling them again last week, and yes with in there buisness hours.


    Is there anyone that can help me get in contact with them ?
    I payed 105 EUR for the weapon, but i haven't got it !!



    Hope there is anyone out there that will help me try to get in contact with them.

    My name is André Lange
    My email is andreholger@hotmail.com
    My phone number is +45 31340464( only call if you made contact)
    Danish larper, i can't speak german but speak very english

  2. #2
    Schwannis
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    Hello Andre, thats sound rather disappointly. Perhaps you should try at in this forum, it is the Wyvern own forum, so they perhaps notice you.

    With best wishes,
    Schwannis

    p.s.
    My english is terrible, i know........
    Schwannis vult!

  3. #3
    andreholger
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    For some reason it will not let me make an account there, but im still hoping someone can help me, in here.
    Danish larper, i can't speak german but speak very english

  4. #4
    Gerwin
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    You should try and send them a letter by mail (not e-mail, emails can be blocked by a spamfilter) Their current adress is.

    Michael Manegold
    Overfeldweg 34a
    D-51371 Leverkusen


    Im sure you will get an answer if you give them some time to solve the problem.

    Greetings

    Gerwin

  5. #5
    andreholger
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    One should think 4 months would be plenty of time to handle this
    Danish larper, i can't speak german but speak very english

  6. #6
    Gerwin
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    Well ars sica is a rather small shop. And such things happen sometimes. If you want your money back, maybe we can help you to write a mail in german...but if I would be in your situation, I would write them a mail and ask if you can get your morning star.

    I really hope you can get your weapon and can be satisified. Ars-Sica is probarly one of the best larpshops in Germany.

  7. #7
    Schwannis
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    Oh sorry, i just realized that you mean Ars sica and not Wyvern, sorry for that. i think Gerwins idea is the best´.
    Schwannis vult!

  8. #8
    andreholger
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    I've gotten in contact with them through a very nice sl from drachenfest,
    And my weapon is shipt on monday
    Danish larper, i can't speak german but speak very english

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